Welcome to John Living. By accessing or using our website and purchasing products from our online store, you agree to the following Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. About John Living

John Living is an online store offering indoor plants to customers in the United States.

Business Name: John Living

Address:
14502 Allingham Ave
Norwalk, CA 90650
United States

Email: support@john-living.shop

Phone: +1 (858) 834-1785

2. Use of Our Website

You agree to use the John Living website only for lawful purposes and in accordance with these Terms of Service.

You must not use our website in a way that could damage, disable, overburden, or interfere with the operation of the website or the experience of other customers.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, pricing, availability, and other product information.

Because indoor plants are natural products, individual plants may have natural variations in appearance, size, shape, color, and growth.

Product images are provided to help customers understand the product being offered, but the actual plant may have natural differences from the images shown online.

4. Product Availability

Product availability may change without notice.

If a product becomes unavailable after an order is placed, we will contact the customer regarding the order and, when applicable, provide an appropriate resolution.

5. Pricing and Payment

Prices are displayed on the website at the time of purchase.

We reserve the right to correct pricing or product information errors.

Payment must be successfully completed before an order can be processed.

Available payment methods are displayed during checkout.

6. Order Acceptance

Submitting an order does not necessarily guarantee acceptance of the order.

John Living may review an order before processing it. If we are unable to fulfill an order, we may cancel the order and provide a refund for any payment already received.

7. Shipping

John Living currently ships within the United States only.

Orders are generally processed within 1–3 business days.

After processing, standard delivery generally takes 5–8 business days.

Free standard shipping is available for orders shipped within the United States.

Delivery estimates may vary because of carrier delays, weather, holidays, or other circumstances outside our control.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to the requirements described in our Refund & Return Policy.

Customers must contact John Living before sending a product back.

Once an approved returned item is received and approved, the refund will be processed within 10 business days.

John Living accepts exchanges for eligible products within 30 days of delivery, subject to the requirements described in our Refund & Return Policy.

Please review our Refund & Return Policy for complete details. 

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping and billing information

• Reviewing product information before purchasing

• Providing a valid email address and phone number when requested

• Contacting John Living promptly if there is an issue with an order

10. Intellectual Property

The content of the John Living website, including text, images, graphics, logos, designs, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or use our website content without appropriate authorization.

11. Third-Party Services

Our website may use third-party services that support functions such as payment processing, shipping, analytics, security, or website functionality.

Use of those services may also be subject to the applicable third party's terms and policies.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or completely free from errors.

We may update, modify, suspend, or discontinue parts of the website when reasonably necessary.

13. Limitation of Liability

To the extent permitted by applicable law, John Living will not be responsible for losses resulting from circumstances beyond our reasonable control, including carrier delays, service interruptions, technical problems, or events outside our control.

Nothing in these Terms of Service is intended to limit any rights or protections that cannot legally be excluded under applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised update date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.

15. Contact Us

If you have questions about these Terms of Service, please contact us:

John Living
14502 Allingham Ave
Norwalk, CA 90650
United States

Email: support@john-living.shop
Phone: +1 (858) 834-1785