Frequently Asked Questions

What does John Living sell?

John Living is an online store specializing in indoor plants.

Where does John Living ship?

We currently ship to addresses within the United States only.

We do not currently offer international shipping.

Is shipping free?

Yes. Free standard shipping is available on orders shipped within the United States.

How long does it take to process my order?

Orders are generally processed within 1–3 business days after the order is placed.

How long does delivery take?

After processing, standard delivery generally takes 5–8 business days.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Will I receive tracking information?

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for tracking information to appear after the package is handed to the carrier.

Can I return my order?

Yes. Eligible products can generally be returned within 30 days of delivery.

You must contact John Living before sending an item back.

Please review our Refund & Return Policy for the complete return requirements.

How long does it take to receive a refund?

Once an approved returned item is received and approved, John Living will process the refund within 10 business days.

After the refund is processed, the time for the funds to appear in your account may depend on your bank or payment provider.

Do you offer exchanges?

Yes. John Living accepts exchanges for eligible items within 30 days of delivery.

To request an exchange, please contact us before sending the item back and provide your order number and the reason for the exchange.

Items must be returned in their original condition and meet the eligibility requirements of our Refund & Return Policy.

If the requested replacement item is unavailable, we may offer a refund instead.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

Include your order number and, when applicable, photos of the product and packaging so we can review the issue and provide the appropriate instructions.

Can I change my shipping address after placing an order?

If you notice an incorrect shipping address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

How can I contact John Living?

You can contact us using the information below:

John Living
14502 Allingham Ave
Norwalk, CA 90650
United States

Email: support@john-living.shop
Phone: +1 (858) 834-1785

We recommend including your order number when contacting us about an existing order.