Refund policy

Last updated: September 18, 2026

Thank you for shopping with John Living. We want you to be happy with your order. If something isn't right, this policy explains how returns, exchanges, and refunds work.

Return window

You can request a return within 30 days of the delivery date. After 30 days, we can't offer a refund or exchange.

What can be returned

To qualify for a return, your item must be:

Unused and in the same condition you received it
In its original packaging, with all accessories, parts, and tags included
Supported by your order number or proof of purchase

How to start a return

Email support@john-living.shop with your order number, the item(s) you want to return, and the reason for the return.
We'll reply within 1–2 business days with your return authorization and shipping instructions, including where to send the item.
Pack the item securely and ship it with a trackable service. Keep your tracking number until your refund is issued.

Please don't send anything back before we've approved your return. Packages sent without authorization may be delayed or refused.

Return shipping costs

You are responsible for return shipping costs unless the return is due to our error (a damaged, defective, or incorrect item). Original shipping charges are non-refundable. We recommend using a trackable service or shipping insurance, because we can't guarantee we'll receive an item that is lost on its way back to us.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or not as ordered, email us within 14 days of delivery with your order number and clear photos of the item and its packaging. We'll send a replacement or issue a full refund, including original shipping, and we'll cover the return shipping cost if a return is needed.

Refunds

Once we receive and inspect your return, we'll email you to confirm the outcome. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the credit.

Exchanges

We replace items only when they arrive damaged, defective, or incorrect. For any other exchange, return the original item for a refund and place a new order for the item you want.

Items that can't be returned

Gift cards
Items marked as final sale or clearance
Custom or personalized items
Items that have been used, altered, or damaged after delivery

Order changes and cancellations

To cancel or change an order, contact us as soon as possible. We can cancel an order only if it hasn't shipped yet. Once it has shipped, please use the return process above.