Refund policy
At John Living, we want you to have a clear and straightforward shopping experience. If you need to return or exchange an item, or if there is an issue with your order, please review the policy below.
Returns
We accept returns for eligible items within 30 days of delivery.
To request a return, please contact us before sending the item back and provide:
- Your order number
- The reason for the return
- A brief description of the issue
- Photos, if applicable
Returned items must be in their original condition and may not be eligible if they have been used, altered, damaged after delivery, or otherwise do not meet the return requirements.
Please contact us before returning any item so we can provide the appropriate return instructions.
Exchanges
John Living accepts exchanges for eligible items within 30 days of delivery.
To request an exchange, please contact us before sending the item back and provide:
- Your order number
- The reason for the exchange
- The item you would like to receive instead
- Photos, if applicable
Items must be returned in their original condition and must meet the eligibility requirements of this policy.
If the requested replacement item is unavailable, we may offer a refund instead.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Please provide your order number and clear photos or other relevant information so we can review the issue and determine the appropriate resolution.
Depending on the circumstances, we may provide a replacement, exchange, or refund.
Return & Exchange Shipping
Please contact us before sending any return or exchange.
We will provide the applicable return or exchange instructions after reviewing your request.
Refunds
Once an approved returned item is received and reviewed, eligible refunds will be processed within 10 business days.
Refunds are issued to the original payment method used for the purchase.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Non-Eligible Returns
Returns or exchanges may not be accepted when an item:
- Has been used or altered after delivery
- Has been damaged after delivery
- Does not meet the applicable return or exchange requirements
- Is returned without prior contact and approval from John Living
How to Contact Us
For return, exchange, or order-related questions, please contact:
John Living
14502 Allingham Ave
Norwalk, CA 90650
United States
Email: support@john-living.shop
Phone: +1 (858) 834-1785
Please include your order number when contacting us about a return or exchange so we can assist you efficiently.