Shipping policy

Last updated: September 18, 2026

This policy explains how John Living processes and ships your orders.

Order processing

Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday are processed the next business day. During busy periods, processing may take a little longer, and we'll email you if your order is delayed.

Where we ship

We currently ship to addresses within the United States.

Delivery times

After your order has been processed, estimated delivery times are:

Standard shipping: 5–10 business days
Other shipping options: if offered, delivery estimates are shown at checkout

These are estimates, not guarantees. Carrier delays, weather, holidays, and high order volume can affect delivery.

Shipping rates

Shipping costs are calculated at checkout based on your order's weight, size, and destination, and the shipping method you choose. If we offer free shipping on qualifying orders, the terms are shown at checkout.

Order tracking

When your order ships, we'll email you a confirmation with a tracking number. Tracking information can take 24–48 hours to update after the shipping label is created.

Multiple items and split shipments

If your order contains several items, they may ship separately and arrive on different days. You won't be charged extra shipping for split shipments.

Shipping address

Please double-check your shipping address at checkout. We can update an address only if your order hasn't shipped, so contact us right away at support@john-living.shop if you need a change. We're not responsible for orders delivered to an incorrect address entered at checkout. If a package is returned to us because of an incorrect or incomplete address, or because it wasn't picked up, we'll contact you to arrange re-shipment, and additional shipping charges may apply.

Delivered but not received

If your tracking shows your package as delivered but you can't find it:

Check around your property and with neighbors or other people in your household.
Check the tracking details for a delivery photo or location note.
Wait 24–48 hours, since carriers sometimes scan a package as delivered before it arrives.
Contact us at support@john-living.shop, and we'll help you follow up with the carrier.

Lost or delayed packages

If your package hasn't arrived within 15 business days after it shipped, contact us. We'll look into it with the carrier and, if the package is confirmed lost, we'll send a replacement or issue a refund.